Frequently Asked Questions

Everything you need to know about X-PRO shopping, shipping, and style.

What is the standard shipping timeframe for X-PRO orders?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label. Items must be unworn with tags attached.

How can I ensure I am choosing the correct size?

Each product page features a detailed 'Size & Fit' guide with specific measurements. We recommend comparing these measurements against your favorite garments for the most accurate fit.

What payment methods do you accept?

X-PRO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

Quality and ethics are at our core. 80% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% sustainability by 2026.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.